Many organisations use email filtering services to protect against malicious activities, which is crucial for maintaining cybersecurity. However, these filters can sometimes block or delay automated emails, such as those sent for sign-in purposes from our dta.com.au domain.
If you're not receiving emails from DTA, please follow these steps:
Check Your Spam/Junk Folder – The email may have been incorrectly marked as spam.
Review Your Organisation's Email Filter Settings – Sign in to your organisation's email filtering service and ensure emails from dta.com.au are not being blocked or delayed.
Contact Your IT Department – If you don’t have access to the filtering settings or are still having issues, please reach out to your organisation’s IT team. Ask that emails from dta.com.au be added to the approved sender list (known as 'whitelisting').
By following these steps, you should be able to resolve any issues with blocked or delayed emails from DTA.
Additional Questions
If you have any questions, please contact our Service and Support staff via our Contact Us Page.