Many organisations use email filtering services to protect against malicious activity, which is crucial for maintaining cybersecurity. However, these filters can sometimes block or delay automated emails - such as those sent for sign-in purposes - from our dta.com.au domain
If you're not receiving emails from DTA, please follow these steps:
Check Your Spam/Junk Folder – The email may have been incorrectly marked as spam.
Review Your Organisation’s Email Filter Settings – Sign in to your organisation’s email filtering service and ensure that emails from dta.com.au are not being blocked or delayed.
Contact Your IT Department – If you don’t have access to the filtering settings, or if you're still experiencing issues, please reach out to your organisation’s IT team. Request that emails from dta.com.au be added to the approved sender list (also known as whitelisting).
By following these steps, you should be able to resolve any issues with blocked or delayed emails from DTA.
Additional Questions
If you have any questions, please contact our Service and Support staff via our Contact Us Page.